As a homechoice account holder, you can look forward to:

• A FREE monthly catalogue delivered to your door
• Quick and easy ways to shop with us using your cellphone or computer
• Paying for products on easy, flexible and affordable terms
• Special offers and products
• Automatic entry into our hc.millions draw
• 14-days worry-free returns

You must be an existing South African homechoice account holder to use KwikServe. To find out how to open an account, click here.

Steps to registering your Kwikserve account:

• Dial *120*466324# from your cellphone
• Enter your date of birth (YYMMDD)
• Create a 4-digit PIN (please select a PIN that you will remember and always keep it safe)
• Confirm your PIN by selecting option 1 and you're done.

Checking your credit limit

1. Simply sign into your online account at homechoice.co.za. Your available credit limit will appear at the top of the page, next to your name.
2. Dial *120*466324# from your cellphone
   • Enter your 4-digit PIN
   • Select option 2. Account query
   • Select option 1. How much can I spend?

   To find out how to register for this option, click here. You must be an existing South African homechoice account holder to use this option.

3. Contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa)

Click here to open your homechoice credit facility account or contact our call centre at 0861466324 (South Africa) or +27216801300 (Outside South Africa).

Yes, if your salary increases or you pay off other credit accounts and have more disposable income, you could qualify for more credit. Just contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa) for a quick credit limit check.

Remember, as a responsible credit provider, we aim to protect you against over-indebtness and give you the credit you deserve. Therefore, you will need to answer some questions about your income and expenses, and provide us with proof of income.

We will start billing you after your parcel has been dispatched. If you are being billed for a product that you haven't received yet, please contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa) for further assistance.

Payments take approximately 48-hours to reflect on your account. If your payment is still not reflecting after 48-hours, please email your proof of payment, account number and payment reference number to contact@homechoice.co.za or fax us at 021 680 8268/8161.

Alternatively, you can contact our call centre at 0861466324 (South Africa) or +27216801300 (Outside South Africa).

You can check your account balance by:

1. Dialing *120*466324# from your cellphone
   • Select option 2. Account query
   • Select option 3. Account balance

   To find out how to register for this option, click here. You must be an existing South African homechoice account holder to use this option.

2. Visiting homechoice.co.za and logging into your account. Unfortunately, this option is currently not available from your cellphone.
3. Contacting our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa)
4. Checking your monthly statement. If you are not receiving your monthly statements, contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa)

To settle your account, please follow these steps:

STEP 1: Request your settlement amount

1. Dial *120*466324# from your cellphone
   • Enter your secret 4-digit PIN
   • Select option 2. Account query
   • Select option 5. Settlement amount

   This shows you your current settlement amount and until when it is valid. To find out how to register for this option, click here. You must be an existing South African homechoice account holder to use this option.

2. Contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa)

STEP 2: Pay your settlement amount

When you request your settlement amount it is only valid for 7 days from the day you requested the amount. If you do not make the payment within 7 days, the settlement request will expire. This means, you will have to dial the above numbers again to request your latest settlement amount.

How to pay your settlement amount

You can either make a deposit in person at your bank or pay via EFT into our bank account. Please use your homechoice account number as your reference for all cash payments. Once you have made the deposit, you need to:

• fax your proof of payment to +27216801100 or
• email it to contact@homechoice.co.za

Our banking details:

FNB

Branch: Cape Town City
Branch code: 204109
Account number: 500 502 219 24

ABSA

Branch: Cape Town City
Branch code: 632005
Account number: 407 426 2420

Standard Bank

Branch: Constantia
Branch code: 005309
Account number: 063 00 2086
Account name: HomeChoice

If you have settled your account but there is still a balance reflecting on your statement, please contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa) for further assistance.

homechoice does not sell handsets and laptops, we have a sister company called fonechoice that offers cellphone, laptop and tablet purchases. In order to purchase from fonechoice:

• You need to have an active homechoice account with a good payment history for at least 4 months
• You must be a South African citizen with a valid ID
• You need to have an active bank account in your name as payment is done by debit order only

Yes, you can change your password online by simply clicking on LogIn and selecting "forgot password". Your account is a secure environment that is protected by your password. As long as you keep your password safe, no one will be able to log in and view your information.

Tips on how to keep your password safe:

• Use a password that is easy to remember, but difficult to copy by adding symbols, numbers and capital letters
• Change your password every 3 months
• Never share your password with anyone!

To start shopping with us, click here to request a FREE monthly catalogue or you can browse our full range of products at homechoice.co.za.

To shop at homechoice.co.za, you will first have to register for an online account.
Here's how:

• Click on Register at the top of the screen
• Enter your ID number to see if you have an existing account with us.
• Fill in your personal details and create your password (select a password that you will remember and always keep it safe)
• Click on complete registration, and you're done.

Click here here and sign up to receive our free monthly catalogue. You will receive your first catalogue within 10 days after we have processed your request.

For your security and to protect your account against fraud, you will be asked to LogIn or register online when you place an order at homechoice.co.za. During registration, you will be asked to enter your ID number. It is simply to see if you have an existing account with us. Don't worry, this process is extremely safe and secure and you only have to register once. Thereafter, it will only take 3 clicks to shop online.

Follow these easy steps to register

• Click on Register at the top of the screen
• Enter your ID number to see if you have an existing account with us
• Fill in your personal details and create your password (select a password that you will remember and always keep it safe)
• Click on complete registration, and you're done

Watch our How to Shop video for more guidance:

We do our best to make sure that we have stock available across everything in our range. However, due to popular demand on selected designs, we sometimes run out of stock.

To check stock availability:

1. Select a product online. Your product will be clearly marked "in stock" or "out of stock".
2. Dial *120*466324# from your cellphone. When you enter your product code, we will show you if a product is in stock or not. This option is only availble to existing South African homechoice account holders.
3. Contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa)

Top claim your online voucher, follow these steps:

• Shop at homechoice.co.za
• Add your selected items to your shopping basket
• Enter the voucher number in the requested field on the basket page
• Confirmation of the amount to be deducted from your total will be shown on screen

Watch our How to Shop video for more guidance:

You will receive an SMS or email notifying you that your order has been placed successfully. You can also log in to your account to view your order and other account details (This option is currently not available from your cellphone).

Alternatively, please contact our call centre at 0861466324 (South Africa) or +27216801300 (Outside South Africa) for all your order queries.

It is like having a store account where you can buy products on revolving credit. At homechoice, you have access to both a Flexi facility account and an Advantage facility account. The Flexi account allows customers to buy on shorter terms (6, 12 and 16 months). An Advantage account allows them to buy on longer terms (24 and 36 months).

Click here to open your homechoice credit facility account or contact our call centre at 0861466324 (South Africa) or +27216801300 (Outside South Africa)

The Facility accounts benefits:

• Lower interest rates compared to an instalment account, meaning lower monthly instalments
• You can buy up to your available credit
• You don't have to answer questions about your income and expenses every time you want to buy from us. Shopping with homechoice is quicker and easier
• Choose the monthly terms that suit you financially

Click here to open your homechoice credit facility account or contact our call centre at 0861466324 (South Africa) or +27216801300 (Outside South Africa)

The Flexi account
This account offers you shorter payment terms of 6, 12 or 16 months.

The Advantage account
This account offers you the opportunity to pay off your purchase over longer terms of 24 and 36 months. Only available to selected customers.

Click here to open your homechoice credit facility account or contact our call centre at 0861466324 (South Africa) or +27216801300 (Outside South Africa)

homechoice credit facility monthly account fees and charges

homechoice offers you access to both a Flexi facility account (with repayment terms of 6, 12 and 16 months) and an Advantage facility account (with repayment terms of 24 and 36 months). Your monthly instalments will include interest charged at 20.75%, delivery fees of 9% and a facility account initiation and service fee. Delivery charges for furniture clients are charged at 11% (to a maximum of R860). Assembly fees may also apply.

INTERNATIONAL DELIVERY FEE: Orders from Namibia and Botswana have a delivery fee of 15% of the cash price. Orders from Lesotho and Swaziland have a delivery fee of 25% of the cash price. Zambian orders include additional delivery fees payable to Mercury Couriers. International tax is charged as follows: Namibia – 16.5% of the credit price; Botswana – 12% of the credit price.

MONTHLY SERVICE FEE: A monthly service fee (currently R29.25) will be charged to your account plus an additional R10.10 monthly service fee if you use both the Flexi and the Advantage accounts. Using the Advantage account is optional and fees for this account will only be charged if you decide to use it.

FACILITY ACCOUNT INITIATION AND SERVICE FEE: The facility account initiation and service fee is made up of an initiation fee and an annual service fee, but we do not immediately add it to your outstanding balance. The initiation fee portion of the facility account initiation and service fee is charged proportionately between the Flexi and Advantage facility accounts. The facility account initiation and service fee will be charged up to a maximum of 10% of the price of the goods or services each time you purchase and will be added to the outstanding balance on a pro-rata basis each time you buy until the full fee has been paid. This fee will never exceed the maximum fees allowed in terms of the National Credit Act. Certain payment providers charge a payment service fee each time you use them to pay your account. The payment service fee is charged at R7.40 per payment and this amount will be deducted from your payment each time you use this payment method. The payment service fee is included in the credit costs and is not charged in addition to these.

ACCOUNT INITIATION FEE: A once-off account initiation fee (R100 including VAT) will be charged on the day you open your Flexi account. This fee is not additional to the fees charged in terms of the NCA and will be deducted from the total facility account initiation and service fee due. The fee will be added to your principle debt with payments spread across the terms of your purchase.

LEGISLATION: As a responsible lender we meet the requirements of the National Credit Act and Consumer Protection Act. Please note that we will require documents, such as three months' payslips or bank statements, to validate your income for new credit accounts.

Click here to open your homechoice credit facility account or contact our call centre at 0861466324 (South Africa) or +27216801300 (Outside South Africa)

2 easy ways to open a homechoice credit facility account

1. Visit homechoice.co.za
2. Contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa). Supply the agent with your name, surname, address, contact details, email address, employment details and South African ID number or passport number (outside South Africa).

Once we have received all of your information a credit bureau check is done to determine whether you qualify for a homechoice credit facility account. If you do, we will require more personal information such as your income and expenses details. As a responsible credit provider, we aim to protect you from over-indebtness and give you the credit you deserve.

We're here to help you get the credit you want. New laws mean that we must get certain information from you before you shop with us. If you are a new customer or haven't shopped with us for a while, you will need to answer some questions about your income and expenses. We will ask you to send us documents to confirm your income such as: your last three months' bank statements, payslips or pension slips, OR a completed Proof of Income form.

STEP 1 – Tell us about your income
We need to know about your salary, plus other possible income such as social grants or maintenance, allowance from family or friends, rent, commission or overtime, money from a second job or selling goods.

STEP 2 – Tell us about your expenses
We'll ask you about your monthly expenses. That's your living costs, like food, transport, electricity, education and medical costs plus any existing credit accounts or debts you may already have e.g. loans.

STEP 3 – Show us proof of income
We will ask you to confirm your income with documents. Some of the documents you can use are your last 3 months' bank statements, payslips, pension slips, a letter from your employer showing 3 months' income or a letter from a parent or spouse showing your allowance. Click here to find out how to submit your proof of income documents.

Click here to open your homechoice credit facility account or contact our call centre at 0861466324 (South Africa) or +27216801300 (Outside South Africa)

As a responsible credit provider, homechoice adheres to the National Credit Act that was put in place to protect consumers when purchasing something on credit. The National Credit Act includes a set of "Affordability" guidelines that all credit providers must follow to ensure that consumers have the financial means to repay the credit we provide them with.

In order to perform this affordability assessment, homechoice requires your income and expenses information. The information gathered will only be used by homechoice, and it is to help us ensure you have enough disposable income for this purchase and as much as possible for future orders.

Click here to open your homechoice credit facility account or contact our call centre at 0861466324 (South Africa) or +27216801300 (Outside South Africa).

Gross monthly income
Your income from your main job before any deductions (like tax, UIF or your personal expenses).

Net Monthly Income
The amount that gets paid to you every month after deductions like tax and UIF. Your living expenses and credit repayments should not be taken off your net monthly income.

Other monthly income
Any extra monthly income from other sources such as grants, allowances, commission, etc. We need to know all your sources of income in order to perform a complete affordability assessment and qualify you for credit.

Click here to open your homechoice credit facility account or contact our call centre at 0861466324 (South Africa) or +27216801300 (Outside South Africa)

Monthly living expenses
Necessary monthly living expenses are expenses that you pay for things like food, accommodation, transport, medical, maintenance, education, water and electricity. This amount should not include your credit commitments such as bond, loans, car repayments or store cards.

Click here to open your homechoice credit facility account or contact our call centre at 0861466324 (South Africa) or +27216801300 (Outside South Africa)

You can find out how much you can spend on credit with us by providing us with certain personal details and giving us permission to contact the credit bureau to establish your credit worthiness. Please be aware that any amount of credit offered to you is subject to our credit approval process at the time of ordering and as a result may change. The amount of credit that you are approved for will depend on many factors including your current salary and your credit record.

For an estimate credit amount, please click here.

Click here to open your homechoice credit facility account or contact our call centre at 0861466324 (South Africa) or +27216801300 (Outside South Africa)

Credit cost multiple
This shows you how much more you pay, in total, over the agreed payment terms when you buy on credit and is calculated as the total cost of credit divided by the principle debt for the item ordered.

Click here to open your homechoice credit facility account or contact our call centre at 0861466324 (South Africa) or +27216801300 (Outside South Africa)

No, at this stage you can either pay cash or purchase on your credit account facility, but not both on one order.

Click here to open your homechoice credit facility account or contact our call centre at 0861466324 (South Africa) or +27216801300 (Outside South Africa)

Checking your credit limit

1. Simply sign into your online account at homechoice.co.za. Your available credit limit will appear at the top of the page, next to your name.

2. Dial *120*466324# from your cellphone
   • Enter your 4-digit PIN
   • Select option 2. Account query
   • Select option 1. How much can I spend?

   To find out how to register for this option, click here. You must be an existing South African homechoice account holder to use this option.

3. Contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa)

Click here to open your homechoice credit facility account or contact our call centre at 0861466324 (South Africa) or +27216801300 (Outside South Africa).

Yes, if your salary increases or you pay off other credit accounts and have more disposable income, you could qualify for more credit. Just contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa) for a quick credit limit check. Remember, as a responsible credit provider, we aim to protect you against over-indebtness and give you the credit you deserve. Therefore, you will need to answer some questions about your income and expenses, and provide us with proof of income.

Click here to find out how to submit your proof of income documents.

Here are a few tips on how to manage your credit account wisely:

• Think carefully about your payment term, as you pay more interest over longer terms
• Keep track of your balance and expected monthly payment
• Check your monthly statement and contact us if you don't receive it
• A debit order ensures your account is always paid on time
• Pay a little extra each month to save on future charges as interest is calculated daily
• Always make sure you pay your minimum instalment
• Missing a payment will result in additional interest being charged
• Unforeseen circumstances can cause financial strain. Contact us on 0861466324 (South Africa) or +27216801300 (Outside South Africa) to assist with suitable arrangements
• Ensure that we have your correct telephone number so we can remind you of payments

Click here to open your homechoice credit facility account or contact our call centre at 0861466324 (South Africa) or +27216801300 (Outside South Africa)

Get your FinChoice loan in a few easy steps

See how much you could qualify for:

• Step 1: Log onto www.finchoice.mobi or call us on 0861346246.
• Step 2: Enter your ID number and cellphone number.
• Step 3: See how much you could qualify for.
• Step 4: Follow the easy steps to apply.
• Step 5: The money will be in your bank account within 24 hours.

HomeChoice offers an optional Credit Life Protection Plan that will cover your full outstanding account balance should you be retrenched, suffer a loss of income, become disabled or pass away.

To qualify for cover, you must be a South African citizen living in South Africa. If you are employed you may be eligible for Full Benefit cover, which includes death, disability and loss of income. If you are not earning an income you may be eligible for Death Only cover.

HomeChoice (Pty) Ltd is an authorised financial services and registered credit provider (FSP 48448, NCRCP 454). HomeChoice advocates responsible lending, therefore the granting of a credit facility is at the sole discretion of HomeChoice and the amount you qualify for depends on your individual circumstances. Insurance products are underwritten by Guardrisk Life Limited, an authorised financial services provider (Registration No 1999/013922/06, FSP No 76).

If you’d like to opt in for the Credit Life Protection Plan, please contact us on 0861 466 324.

To view the Credit Life Protection Plan Terms and Conditions Click here.

You can check your account balance by:

1. Dialing *120*466324# from your cellphone
   • Select option 2. Account query
   • Select option 3. Account balance

   To find out how to register for this option, click here. You must be an existing South African homechoice account holder to use this option.

2. Visiting homechoice.co.za and logging into your account. Unfortunately, this option is currently not available from your cellphone.
3. Contacting our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa)
4. Checking your monthly statement. If you are not receiving your monthly statements, contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa)

Paying cash

• You can pay your cash order by credit card/debit card, EFT or make a bank deposit at FNB, ABSA or Standard Bank.
• Use your homechoice account number as your reference for all cash payments. Once you have made the deposit, you need to fax your proof of payment to +27216801100 or email it to contact@homechoice.co.za Please include your banking details.

For more information, contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa). Click here to view more payment options.

Simplify your cash payments

Add homechoice as a beneficiary to your Capitec, ABSA, Standard Bank or Nedbank account to simplify your cash payments. Below is a step-by-step Capitec Bank example to show you how easy it is.

CAPITEC
1. Open the Capitec app on your phone
2. Click “Add Beneficiary”
3. Click “Capitec-registered”
4. Seach “homechoice”
5. Select “homechoice ABSA”
6. Use your homechoice account number as a reference
7. Optional: Notify HomeChoice via an email to contact@homechoice.co.za
   and use your homechoice account number as the covernote

We have a wide variety of outlets where you can pay your monthly homechoice instalment. Please click here to see all the options.

Depending on where you live, we will either deliver to your door via courier or we will deliver your order to your nearest post office. The type of delivery will be communicated at the time of sale, and again when your order is dispatched. Alternatively, if you live in the Cape Town area, you can contact our call centre on 0861466324 (South Africa) to place your order and request to collect your parcel at our Showroom free of charge. Address: 78 Main Road, Wynberg, Cape Town.

You will receive a delivery SMS containing parcel number(s) to notify you when your order will be delivered.

Home deliveries
You'll receive a delivery SMS as soon as your order is dispatched to let you know that it's on its way to you. This SMS will include the parcel number(s) if you'd like to track your order.

Post office deliveries via SAPO
You will receive a delivery SMS to inform you when your order is being dispatched. This SMS will include the parcel number(s) if you'd like to track your order. A few days later, you'll receive a second SMS to inform you that your order is ready for collection at the post office.

For prompt deliveries:

• Please ensure all your proof of income documentation is in place
• Always ensure your contact and delivery details are up to date. To update your details, click on My Account (This option is currently not available from your cellphone). Alternatively, contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa) for assistance.

Split deliveries
If your order is quite large, we might split the delivery into multiple parcels. In this case, the delivery SMS will contain more than 1 parcel number. Please use these parcel numbers to track your order. Alternatively, contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa) for assistance.

If someone else is at your home at the time of delivery, the delivery agent will leave your parcel with them. If no one is home, the delivery agent will leave a notification at your home for you to contact them and arrange an alternative delivery time. If this procedure wasn't followed, contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa).

Please note: we can't deliver your parcel to an alternative address if it isn't registered on our system. If you want your parcel to be delivered to a new address, contact our call centre on the above number for assistance.

Of course we do! Our FREE Delivery Protection covers your order against theft, incorrect delivery and damage, while our FREE Product Replacement Protection covers you against home theft, fire damage and natural disasters. If you require any assistance, please contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa).

Tracking home deliveries:
Send an email to PODMAIL@homechoice.co.za with your parcel number in the subject line. We will send you a return email with the details of where your order is in the system. Once your order has been dispatched from homechoice, you will be notified by SMS of the delivery date and the parcel number.

Tracking deliveries to the post office:
When your order has been dispatched from homechoice, you will be notified by SMS what the parcel number(s) is and when you can collect it at your post office. To find out where your parcel is in the system, you can log onto http://tracking.postoffice.co.za/ and enter your parcel number. Alternatively, you can contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa) for assistance.

Deliveries to South Africa

We charge a delivery fee of 9% of the cash price, except on furniture and large appliance products which have an 11% delivery fee (to a maximum of R860). For certain products we may also charge an assembly fee to cover the complex nature of the assembly or installation of the product. When buying on credit, these costs are included in your monthly instalment.

Deliveries to Namibia, Botswana, Lesotho, Swaziland, Zambia

Orders from Namibia and Botswana have a delivery fee of 15% of the cash price. Orders from Lesotho and Swaziland have a delivery fee of 25% of the cash price. Zambia orders include additional delivery fees payable directly to Mercury Couriers. International tax is charged as follows: Namibia – 16.5% of the credit price; Botswana – 12% of the credit price. Tax charges are payable upfront if paying cash, or will be spread out over the entire payment period on credit purchases.

If you are based in Cape Town, you can choose to collect the parcel from our Showroom. Address: 78 Main Road, Wynberg, Cape Town. This option is FREE of charge.

Please contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa) if you haven't received your order, your order is incomplete or incorrect, or your free gifts are missing.

Delivery areas

Currently, we only deliver furniture and large appliances via courier within the Cape Town, Johannesburg, Pretoria, East Rand, Rustenburg, Bloemfontein, Durban, Port Elizabeth and East London areas. Note: We are constantly expanding our furniture delivery areas and will inform you on our website when we've added a new area.

What products are classified as furniture or large appliances?

Furniture includes products such as beds, dining room sets, kitchen units, bathroom units, couches, etc. Large appliances include products such as washing machines, fridges, stoves, televisions, etc.

The process

Once your order is ready for dispatch, the courier will contact you to arrange delivery. All furniture or large appliances must be assembled on the day of delivery. You must inspect the product after assembly and raise any concerns or faults on the proof of delivery form before signing the form.

Returns

If your product is faulty or damaged on delivery, please do not accept it. Complete the returns form on the back of the original invoice/delivery form and return it immediately with the courier that delivered the parcel. Keep a copy for your reference and contact our call centre on 0861466324 (South Africa) to inform us of the return of your goods. Also, if you notice any faults or damages after delivery, please contact our call centre for assistance. Tip: take a picture with your cellphone of the damaged area/fault, as well as your returns form and invoice for your reference.

Warranty claims

If your product is still within its guarantee period, we will repair or replace it if there is a manufacturing defect. Large items will be repaired at your home or your nearest service centre (these items include fridges, stoves, washing machines, 49" TVs, beds, etc.). Please contact our call centre on 0861466324 (South Africa) to determine whether faulty smaller items should be taken to a service centre near you or if you should send it back to homechoice via SAPO (these items include juicers, food steamers, hot plates, 42" TVs, 32" TVs, etc.).

Our return's policy
We want you to love what you buy. If you are not happy with your product for any reason, you have 14 days from the date that you received it to send it back to us free of charge, provided that it is unused and in its original packaging and that you return any free gifts you may have received with your order.

Retuning appliances
All appliances carry a guarantee against mechanical and technical failure – you can read all about it in the instruction manual that will accompany any appliance you purchase. If an appliance is malfunctioning as a result of incorrect use, you will have the option to have it repaired at your expense.

Returning clothing
The following will not be covered under our clothing policy, and returns will not be permitted:

1. Underwear is non-refundable or returnable
2. Failure to adhere to cleaning instructions resulting in damage
3. Customer misuse or abuse

Returning faulty or damaged items
If your product is faulty or damaged on delivery, please do not accept it. Complete the returns form on the back of the original invoice/delivery form and return it immediately with the courier that delivered the parcel or the post office where you collected your parcel. Keep a copy for your reference and contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa) to inform us of the return of your goods. If you notice any faults or damages after delivery, please contact our call centre for assistance. To return your order, please click here.

TIP: take a picture with your cellphone of the damaged area/fault, as well as your returns form, the invoice and proof of postage for your reference.

We want you to love what you buy. If you are not happy with your product for any reason, you have 14 days from the date that you received it to send it back to us free of charge, provided that it is unused and in its original packaging and that you return any free gifts you may have received with your order.

If you have lost your invoice, threw away your packaging or used your free gift, please contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa) for assistance. To return an order, please click here.

Yes, when you return an order, the returns form on the back of the original invoice/delivery form must be enclosed along with the complete set you ordered and any free gifts you may have received. Please keep all your return documents (a copy of returns form, the invoice and proof of postage) until the credit is shown on your statement. To return your order, please click here.

TIP: take a picture with your cellphone of the damaged area/fault, as well as your returns form, the invoice and proof of postage for your reference.

Our refund policy

We only accept used goods for return and refund if there is a manufacturing defect. All our appliances carry a guarantee against mechanical and technical failure – please read all the details of your appliance's guarantee in the instruction manual that accompanies it upon delivery.

If a product has been misused or abused in any manner by you, we will not be able to refund you for your purchase. For more information please contact our call centre on 0861466324 (SouthAfrica) or +27216801300 (Outside South Africa).

If you have already returned your order, follow the steps below to claim your refund. If you still need to return your order, click here.

Claiming a refund

1. Email your account number and proof of postage receipt to contact@homechoice.co.za
2. Fax to 0216808161

Please keep all your return documents (a copy of returns form, the invoice and proof of postage) until the credit is shown on your statement.To return your order, please click here.

TIP: take a picture with your cellphone of the damaged area/fault, as well as your returns form, the invoice and proof of postage for your reference.

Yes, we repair or replace all products if there is a manufacturing defect and if the product is within its guarantee period. If an appliance is malfunctioning as a result of incorrect use, you will have to have it repaired at your expense.

Within warranty
If your product is still within its guarantee period, we will repair or replace it if there is a manufacturing defect. Large items will be repaired at your home or the nearest service centre (these items include fridges, stoves, washing machines, 49" TVs, beds, etc.). Please contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa) to determine whether faulty smaller items should be taken to a service centre near you or if you should send it back to homechoice via SAPO (these items include bedding, clothing, footwear, juicers, food steamers, hot plates, 42" TVs, 32" TVs, etc.).

Returning a product
If your product is faulty or damaged on delivery, please do not accept it. Complete the returns form on the back of the original invoice/delivery form and return it immediately with the courier that delivered the parcel or the post office where you collected your parcel. Keep a copy for your reference and contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa) to inform us of the return of your goods. If you notice any faults or damages after delivery, please contact our call centre for assistance. To return your order, please click here.

TIP: take a picture with your cellphone of the damaged area/fault, as well as your returns form, the invoice and proof of postage for your reference.

Click here to read our full terms and conditions.

Any personal or payment information that we ask you to share with us online, such as your ID number or banking details will be kept 100% safe. We use the best encryption software available to protect your information.

Safely submitting your proof of income documents

To ensure your personal and banking details are kept secure when submitting your proof of income documents to homechoice, we have enabled a few easy and safe methods:

1. With your permission and at no extra cost, we can securely get your bank statements directly from your bank (ABSA, Nedbank or Standard Bank)
2. You can send us a private WhatsApp message containing your documents to +27795607291. WhatsApp uses advanced encryption technology to protect your privacy.
3. Or you can click on www.homechoice.co.za/mydocs to upload your documents safely and securely

We don't sell any of our customers' personal details to other parties. However, whenever you place an order with homechoice, you will be given the opportunity to opt in to or out of special offers from selected suppliers. You are never under any obligation to opt-in to this marketing.

It is a unique and time-sensitive password used as an added security measure on homechoice.co.za. Certain interactions, such as changing your personal details, will require a One Time Pin and it will be sent to you by SMS. Each One Time Pin is valid for one session only.

Please contact our call centre on 0861466324 (South Africa) or +27216801300 (Outside South Africa) or send an email to contact@homechoice.co.za and we will remove you from the mailing list. Alternatively, if you want us to stop sending you emails, select the unsubscribe button at the bottom of the email.