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Placing your order
When you order from us, we need the following details from you:
- Your HomeChoice account number, if you have one.
- The name and item code of the product you want to order.
- All your address details and contact numbers.
- Should you choose to buy on terms, we’ll also need information
on your monthly income and expenses.
Delivery to you
- No need to worry about transport. We’ll deliver your goods to you.
We provide our door-to-door service in the majority of urban areas in
South Africa.
- You’ll receive an SMS telling you when your order will be delivered.
- For your own protection, you’ll be asked for your ID book before your order
is
handed over. If we don’t deliver to your area, your order will be sent to
your nearest
Post Office and you’ll receive a delivery notification form and SMS. Make
sure
that you have your ID with you when you collect it.
- A minimal delivery fee of just 7% of your order value is charged to cover delivery.
You get 14 days free home approval
If you aren’t satisfied with your order, our 14-day free home approval
policy allows you to return your order provided
that it is unused and in its original packaging. Please enclose
the original invoice (keep a copy) and return the
ENTIRE order, including any free gifts.
- Post your order, by insured post, to HomeChoice, Private Bag X28, CapeMail
8003. Call us and we’ll refund your postage.
- We’ll only accept used goods for return if there is a manufacturing defect.
- Our Delivery Service CANNOT accept any parcels for return.
Your payment options – cash or terms
You can choose to pay CASH for your order and get FREE delivery and FREE CCP
protection for a month.
Alternately, opt for easy monthly instalments over 6 or 16 months and enjoy the
benefits of our Customer Care Plan for
the duration of your instalment period!
Easy ways to pay
- Debit order call 0861 466324 for more information.
- Internet banking call us for our banking details first.
- Cheque or postal order both must be made out to
HomeChoice (Pty) Ltd and remember to use registered post when mailing your payment.
- Credit card please call us with your card number
- If you order by post, DO NOT SEND CASH NOTES WITH YOUR ORDER.
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R4
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R5.85
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R6.60
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R7.40
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R7.65
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- Use one of the 5 convenient payment points listed above to pay your monthly instalments.
Remember to include the relevant payment fee, as well as your instalment amount.
Terms and conditions
Our terms and conditions comply with the National Credit Act and our interest rate
is currently 35.4%. The interest rate charged on accounts in arrears will be at
the maximum rate permissible by the Act. Finance charges are calculated on a daily
basis, from the date that your goods are despatched. Therefore your instalment may
vary slightly from the one quoted in the catalogue.
Customers outside SA
- Customers in Botswana and Namibia are NOT required to pay any government
tax before collecting their
HomeChoice parcels, we pay this amount upfront, on your behalf.
- Please note: in order to cover this amount, the instalments shown on your statement
will differ slightly from the
catalogue. (This service will be shown as an International Delivery Fee on your
invoice.)
- You can pay your account, in your local currency, using any of our convenient payment
points.
Any questions? Just call!
At HomeChoice we are very serious about giving you only the very best service at
all times. If you have any questions, if you are ever unhappy with the treatment
you receive or if you want us to stop contacting you, just let us know. One simple
call to 0861 HOMECHOICE (0861 466324) is all it takes!
The HomeChoice Customer Care Plan – there to protect
YOU
Delivery Protection: Your order is protected against theft, incorrect
delivery and damage. You’ll never pay for goods that are damaged through delivery,
or an order you didn’t receive! You get this benefit at no extra charge.
Product Replacement Protection: Your goods will be replaced in
the event of home theft, fire damage or natural disaster. You enjoy this protection
for the entire period over which you pay for your goods. That’s up to 16 months
cover – at no extra charge!
Specialised Packaging: Extensive tests are conducted to ensure
that our packaging conforms to the highest quality standards to protect your goods.
Processing & Administration
- We’ll process your order as soon as we get it.
- As a responsible credit provider we check with all credit bureaux
to establish what other credit commitments you have.
- We then use this information to run an affordability check on your
behalf! It’s a lengthy process but we make it a priority so that we can
rush your goods to you and so that you can rest assured – when
HomeChoice grants you credit, you can afford it!
- You’ll also get a monthly statement detailing your account,
helping you to manage your money.
- We’ll keep sending you our catalogue and special offers.
- For your convenience, our customer services call centre is open Monday to Friday
until 7pm and Saturdays until 1pm!
In terms of the provisions of the National Credit Act, a small charge equalling
15% of the first R1 000 worth of goods purchased (excl. VAT), and 10% of the remaining
value of the goods (excl. VAT), will be raised when you place your order to cover
processing and administration.
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