Let us help you with your queries
We do our best to make sure that everything offered on our website is stocked in our warehouse. However there may be times when despite our best efforts, we will be unable to deliver the item you have ordered. If the product you order is not in stock, we will contact you to let you know.
You will receive an SMS and an e-mail notifying you that your order has been captured successfully on our system. You can also log in to your account to view your order and other account details.
Most items can be returned to us through the post. Simply enclose the original invoice (make sure you keep a copy) along with any free gifts you may have received and return your order by insured post, to homechoice, Private Bag X28, CapeMail, 8003. Call us on 0861 466324 and we’ll refund your postage.
Certain irregularly shaped or large items such as curtain rods, TVs, ironing boards and most furniture cannot be returned by post. Please call us on 0861 466324 to arrange the return of these items.
Unfortunately our delivery service cannot accept any goods for return. Please call our customer services centre on 0861 466324 to arrange the return of these goods to homechoice.
Items will remain in your basket for 1 month.
Simply delete the item and it will no longer be in your basket.
When you see the Order now, expect delivery +4 weeks message next to an item, it means that you can place an order for that product, but that there will be a delay of +/-4 weeks before you receive your purchase.
When you see the Order now, expect delivery +6 weeks message next to an item, it means that you can place an order for that product, but that there will be a delay of +/-6 weeks before you receive your purchase.
Please ensure that our delivery staff will have easy access to your home, especially if you live in a flat or security complex. If you do live in a flat and it’s not on the ground floor, it’s important to check that the stairs or a service elevator are easily accessible.
The delivery staff will need ample room to assemble your furniture, so please prepare a space for them. If the furniture has to be assembled outdoors for any reason, please measure the doorways of your home to check that the furniture will fit through them.
See deliveries and returns for more information.
We don’t sell any of our customers’ personal details to other parties. However, whenever you place an order with homechoice, you will be given the opportunity to opt-in to or opt-out of special offers from select suppliers. You are never under any obligation to opt-in to this marketing.
You might not be able to log in if you have forgotten your e-mail address or your password.
If you cannot remember your password, please use the forgot password link located on the Login page and you will be sent a link to your email address. Please click on the link and change your password securely.
If you cannot remember your e-mail address, please call us on 0861 466324
You can pay the entire amount that is owing on your account at once, and no penalties will be charged. Please see our Terms and Conditions of Sale, point 13, for further details.
You have several options for paying your monthly instalment.
If you live in Lesotho, Namibia or Swaziland you can pay by credit card. Call us on +27 21 680 1300 to organise paying your monthly instalment with your credit card. There is no payment service fee.
When you buy on account at homechoice, you enjoy all these fantastic free homechoice benefits:
By logging in to your account you can change your address details. You will be sent a One Time Pin via sms (if you have not already had one in the last 30 minutes) so keep your phone handy.
Click here to change your password.
To view your account balance online, simply log in to your account. Alternatively you can call us on 0861 466324.
You don’t need to register to have a wish list, however if you are not registered, items on your wish list will be cleared after a month.
Your account is a secure environment that is protected by your password. As long as you keep your password safe, no one will be able to log in and view your information. Remember to log out when you have finished browsing our site.
In the event that any of your account information appears to be incorrect or different from what you were expecting it to be, please call us on 0861 466324.
In the event that your account summary appears to be incorrect or different from what you were expecting it to be, please call us on 0861 466324.
When you redeem a discount voucher, the voucher amount is subtracted from your account total as a single payment. Your monthly instalments will remain the same as those you saw when you selected the product, but because the total amount you owe has been reduced by the discount voucher, your account will be paid off faster.When you redeem a discount voucher, the voucher amount is subtracted from your account total as a single payment. Your monthly instalments will remain the same as those you saw when you selected the product, but because the total amount you owe has been reduced by the discount voucher, your account will be paid off faster.
If you wish to unsubscribe from all electronic marketing from homechoice, we recommend that you click on the unsubscribe link that we provide at the bottom of all our e-mails. You can also unsubscribe by calling 0861 466324, e-mailing firstname.lastname@example.org with your request, or selecting the unsubscribe options on one of our order forms and posting it back to us.