|
|
Do I need to have an account or login to be able to order?
If you are a new customer, you will not have an account number yet, and you do not need to register
or log in to be able to shop. You will get an account number once you have ordered and given us all the
details we need to process your order.
If you are an existing customer, you do not need to log in to place an order, but you will be asked for
your account number during the ordering process.
Are there other ways to order besides online?
There are three other ways that you can order HomeChoice products:
- Phone 0861 466324 and speak to one of our friendly sales staff. Our call centre is open from 8.30am to 7pm from Monday to Friday, and from 8am to 1pm on Saturdays. Customers outside South Africa need to call +27 21 680 1300 to order.
- Fax a completed order form to 0861 466329.
- Return by post the self addressed order forms you will find in our printed catalogues.
Will you have stock of the items I order?
We do our best to make sure that everything offered on our website is stocked in our warehouse. However there may be times when despite our best efforts, we will be unable to deliver the item you have ordered. If the product you order is not in stock, we will contact you to let you know.
How do I know if my order was placed successfully?
You will receive an SMS notifying you that your order has been captured successfully on our system.
Can I cancel an order?
How do I pay for my order in cash?
You can either make a physical deposit or EFT the payment into our bank account.
Please use your HomeChoice account number as your reference for all cash payments.
Once you have made the deposit, you need to:
For your convenience, we have accounts with FNB, ABSA and Standard Bank.
Our banking details are:
FNB
Branch: Cape Town City
Branch code: 204109
Account number: 500 502 219 24
ABSA
Branch: Cape Town City
Branch code: 632005
Account number: 407 426 2420
Standard Bank
Branch: Constantia
Branch code: 005309
Account number: 063 00 2086
Account name: HomeChoice
Is it safe to pay for my order online with my credit card?
We do all that we can to make certain that your credit card details are secure when you make purchases online with us. In conjunction with several major banks, we have implemented 3D Secure on all our payment pages. 3D Secure is a credit card password verification process that ensures your credit card cannot be used by anyone else on any website that uses 3D Secure.
Can I order on easy credit terms online?
When you order online and choose to pay over either 6 or 16 months, and after your order has been captured, you will be asked to submit a copy of your ID and a copy of your most recent payslip in order for us to approve you for credit.
If you live in Botswana, Lesotho, Namibia or Swaziland you may submit a copy of your passport if you do not have an ID document.
If you are self-employed, you will need to provide a 3-month bank statement as proof that you do receive an income.
You can submit the documents to us via e-mail or fax.
E-mail: contact@homechoice.co.za
Fax: 021 680 1100
Fax from outside South Africa: +27 21 680 1100
Can I order online if I don't live in South Africa?
If you live in Namibia, Botswana, Lesotho or Swaziland you can order online.
Can I return my order?
If, for any reason, you are not satisfied with your order, you have 14 days from the date that you received it to return it to us free of charge, provided that it is unused and in its original packaging. Simply enclose the original invoice (make sure you keep a copy) and return your order, along with any free gifts you may have received with it.
You will need to post your returned order, by insured post, to HomeChoice, Private Bag X28, CapeMail, 8003. Call us, and we'll refund your postage.
All items returned will be inspected prior to refund. We only accept used goods for return if there is a manufacturing defect. All appliances carry a one-year guarantee against mechanical and technical failure, details of which are outlined in the instruction manual that accompanies all appliances upon delivery. If the appliance has been misused or abused in any manner by you, the customer, you will have the option to have it repaired at your expense.
Please note that the independent delivery agents that we use for delivery CANNOT accept any parcels for delivery return to HomeChoice.
Will you deliver to my home?
If you live in a major urban area in South Africa, you can have your purchase delivered right to your door. Call us on 0861 466324 to see if we deliver door-to-door in your area. Please note that we use independent delivery agents to deliver goods to your home.
We also deliver to all post offices in South Africa, Namibia, Botswana, Lesotho, and Swaziland.
How long will it be before I receive my order?
The average delivery time is between 2 and 4 weeks. Please be aware that this time period may occasionally be longer due to circumstances beyond our control.
How will I know when my order will be delivered?
As soon as your order is despatched from our warehouse, you will receive an SMS letting you know that it is on its way to you.
If your order is being delivered to your closest post office, you will receive a second SMS 11 days later letting you know that your order is ready for collection at the post office. This SMS will also contain the tracking number of your order so you can follow up with the post office yourself.
If your order is being delivered to your home, our delivery agent will attempt to deliver your goods as soon as they receive them. If you happen to be out at the time, the delivery agent will leave a notification for you to phone and arrange an alternative delivery time.
How much does delivery cost?
Our delivery charge amounts to 7% of your order value for all goods except furniture which is charged at 10%. In addition, some furniture items will require an assembly service, for which you will be charged R100. Customers from Botswana, Lesotho Namibia, and Swaziland will also be charged an extra R100 to cover international delivery costs. This additional cost is payable upfront if paying cash, or will be spread out over the entire payment period on credit purchases.
What happens if I am not at home when you deliver?
The delivery agent that we have contracted to do deliveries in your area will leave a notification at your home for you to contact them, and arrange an alternative delivery time.
Can I pick my order up from you myself?
HomeChoice does not have any physical stores, so unfortunately you cannot collect your order yourself.
Are my personal details secure online?
Any personal or payment information that we ask you to share with us online, such as your ID number or banking details will be kept 100% safe. We use the best encryption software available to protect your information. Look for the lock icon on the bottom right of HomeChoice web pages to confirm that you are on an encrypted page and that anything you share will be completely secure.
Will my personal details be sold to others?
We don't sell any of our customers' personal details to other parties. However, whenever you place an order with HomeChoice, you will be given the opportunity to opt-in to or opt-out of special offers from select suppliers. You are never under any obligation to opt-in to this marketing.
What is 3D Secure?
3D Secure is a credit card verification process that HomeChoice has implemented in conjunction with certain banks to ensure that your shopping experience with us is 100% safe. You may be required to enrol for 3D Secure before you can make credit card purchases on our site. Not all credit card holders will be required to enrol for 3D Secure – it depends on whether your bank has implemented the programme.
If you have not enrolled for 3D Secure already, you will be guided through the process by your bank on a secure mini site that opens within the HomeChoice site while you are paying for your purchase by credit card. During the enrolment process you will need to verify certain personal and credit card details and assign a special password to your credit card. Only you and your bank will ever know this password – the websites where you shop will never have access to it. Once you have this password, it means that even if someone were to write down all your credit card details or even have your actual card, they would not be able to make purchases on sites that require 3D Secure verification.
You will only need to enrol for 3D Secure once, and after you have enrolled, you will be prompted to enter your password in order to verify your credit card payment on any site that has implemented 3D Secure. If you have any further queries about 3D Secure, please contact your bank on the following numbers:
Nedbank : 011 710 4710
First National Bank : 011 369 2999
Standard Bank : 0861 201 311
ABSA : 012 317 3344
How can I check my account details?
Call 0861 466324 and follow the voice prompts for an automatic balance update day or night, or speak to one of our consultants during working hours.
What happens if I've forgotten my account number?
Can I pay my account off all at once?
You can pay the entire amount that is owing on your account at once, and no penalties will be charged. Please see our Terms and Conditions of Sale, point 13, for further details.
What extra products and services do you offer to account holders?
When you buy on account at HomeChoice, you enjoy all these fantastic free HomeChoice Plus benefits:
Free account protection up to R2500
Free funeral benefit worth R4000 for all customers under 65
Assault or trauma protection worth R10 000
A monthly R30 discount stamp
Six 24-hour toll-free helplines
Emergency plumbing, locksmith and electrician service
INTEC bursaries worth thousands
Emergency medical assistance
Click here to read more about HomeChoice Plus.
I've moved – how do I update my details?
Please call 0861 466324 to update your details when they change. Customers outside South Africa should
call +27 21 680 1300.
How do I buy on easy credit terms?
You need to be approved for credit before you can pay for your purchase using our easy credit terms. During the process, we will contact you and you will be asked to submit:
- A copy of your ID document
- A copy of your most recent payslip
If you live in Botswana, Lesotho, Namibia or Swaziland you may submit a copy of your passport if you do not have an ID document.
If you are self-employed, you will need to provide a 3-month bank statement as proof that you do receive an income.
You can submit the documents to us via e-mail or fax.
E-mail: contact@homechoice.co.za
Fax: 021 680 1100
Fax from outside South Africa: +27 21 680 1100
How long does it take to get approved for credit?
The credit approval process for first-time customers takes approximately 2 working days, provided that we receive all the required documents promptly. If you are an existing credit customer, you may be approved for credit almost immediately or the very next day.
How much credit will I be approved for?
The amount of credit that you are approved for will depend on many factors including your current salary and your credit record. Once you have been notified that you have been approved for credit, you can call us on 0861 466324 and we will be able to tell you exactly how much credit you have been approved for.
What interest rate will I be charged if I buy on terms?
We charge interest at a rate of 32.1% per annum.
What size are your bedding sets?
Are your bedding sets machine washable?
Yes, all our bedding sets are guaranteed colorfast and are fully machine washable. Certain items, such as our embellished sets and our oversized comforters do need to be hand washed however.
Do you offer a guarantee on your appliances?
All our appliances undergo extensive testing and conform to stringent safety and quality requirements.We also comply with the strict standards set out by the International Electrical Commission and issue a 1-year guarantee against mechanical and technical failure.
Where can I get your printed catalogue?
Click here to sign up to receive our free monthly printed catalogue at your postal address, or click on the "Request a Catalogue" link on our home page.
How do I unsubscribe from the HomeChoice electronic mailing list?
If you wish to unsubscribe from all electronic marketing from HomeChoice, we recommend that you click on the unsubscribe link that we provide at the bottom of all our e-mails. You can also unsubscribe by calling 0861 466324 , e-mailing contact@homechoice.co.za with your request, or selecting the unsubscribe options on one of our order forms and posting it back to us.
|
