delivery charges

What areas do you deliver to?
Our door-to-door delivery service covers the majority of urban areas in South Africa. If we do not deliver to your area we will send your order to your nearest Post Office.

How much does delivery cost?
Our delivery charge amounts to 7% of your order value, to cover petrol and delivery costs. Customers from Lesotho and Swaziland will also be charged an extra R100 to cover international delivery costs. If paying in instalments, this additional cost will be spread out over the entire payment period. 

How will I know when my order will be delivered?
Once your order is ready to be delivered, we will send you an SMS notifying you of the delivery details. If your order is delivered to a Post Office, you will receive a delivery notification form and an SMS. Make sure to have your ID booklet with you upon delivery or when collecting your order. You are required to ensure that you or an authorised person shall be in attendance at the delivery address and that appropriate access will be made available. Any person other than yourself who receives your goods at the delivery address is conclusively presumed to be authorised to accept delivery on your behalf. Any such person must produce a photo ID, sign and print his/her name on a POD. Should no-one be in attendance at the time of delivery, the driver will retain the goods and a notice will be left at the delivery address to this effect. HomeChoice will attempt to contact you to make new arrangements for delivery or collection.

What will I receive upon delivery?
On delivery of the goods to the specified delivery address, you will receive an invoice, packing slip and a letter detailing any substitute items.

Do you offer delivery protection?
Of course we do! Cash-paying customers enjoy our FREE Customer Care Plan (CCP) for a full month, which includes FREE delivery protection. Your order will be protected against theft, incorrect delivery and damage during delivery. Customers who purchase on terms will also enjoy CCP for the duration of their instalment period.